Privacy Policy
In our mission to make every shop grow with "nemo order", we collect and use information about you,
our:
merchants using "nemo order" to power your business
customers who shop at a "nemo order"-powered business
partners who develop apps for merchants to use, build stores on behalf of merchants, refer
potential entrepreneurs to "nemo order", or otherwise help merchants operate or improve their
"nemo order"-powered business
users of "nemo order" apps and services like nemo order, shop manager, kitchen display, LINE
official account chat bots.
visitors to nemo order’s websites, or anyone contacting "nemo order" support
This Privacy Policy will help you better understand how we collect, use, and share your personal
information. If we change our privacy practices, we may update this privacy policy. If any changes are
significant, we will let you know (for example, through the "nemo order" admin or by email).
Trust is the foundation of the "nemo order" platform and includes trusting us to do the right thing with
your information. Three main values guide us as we develop our products and services. These values
should help you better understand how we think about your information and privacy.
Your information belongs to you
We carefully analyze what types of information we need to provide our services, and we try to limit the
information we collect to only what we really need. Where possible, we delete or anonymize this
information when we no longer need it. When building and improving our products, our engineers work
closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding
principle is that your information belongs to you, and we aim to only use your information to your
benefit.
We protect your information from others
If a third party requests your personal information, we will refuse to share it unless you give us
permission or we are legally required. When we are legally required to share your personal information,
we will tell you in advance, unless we are legally forbidden.
We help merchants and partners meet their privacy obligations
Many of the merchants and partners using "nemo order" do not have the benefit of a dedicated privacy
team, and it is important to us to help them meet their privacy obligations. To do this, we try to build
our products and services so they can easily be used in a privacy-friendly way. We also provide detailed
FAQs, documentation and whitepapers covering the most important privacy topics, and respond to
privacy-related questions we receive.
Why we process your information
We generally process your information when we need to do so to fulfill a contractual obligation (for
example, to process your subscription payments to use the "nemo order" platform), or where we or
someone we work with needs to use your personal information for a reason related to their business
(for example, to provide you with a service). These “legitimate interests” include:
preventing risk and fraud
answering questions or providing other types of support
helping merchants find and use apps through our app store
providing and improving our products and services
providing reporting and analytics
testing out features or additional services
assisting with marketing, advertising, or other communication
We only process personal information for these “legitimate interests” after considering the potential
risks to your privacy—for example, by providing clear transparency into our privacy practices, offering
you control over your personal information where appropriate, limiting the information we keep,
limiting what we do with your information, who we send your information to, how long we keep your
information, or the technical measures we use to protect your information.
One of the ways in which we are able to help merchants using "nemo order" is by using techniques like
“machine learning” to help us improve our services. When we use machine learning, we either: (1) still
have a human being involved in the process (and so are not fully automated); or (2) use machine
learning in ways that don’t have significant privacy implications (for example, reordering how apps
might appear when you visit the app store).
Your rights over your information
We believe you should be able to access and control your personal information no matter where you
live. Depending on how you use "nemo order", you may have the right to request access to, correct,
amend, delete, port to another service provider, restrict, or object to certain uses of your personal
information (for example, direct marketing). We will not charge you more or provide you with a
different level of service if you exercise any of these rights.
If you buy something from a "nemo order"-powered store and wish to exercise these rights over
information about your purchase, you need to directly contact the merchant you interacted with. We
are only a processor on their behalf, and cannot decide how to process their information. As such, we
can only forward your request to them to allow them to respond. We will of course help our merchants
to fulfill these requests by giving them the tools to do so and by answering their questions.
Please note that if you send us a request relating to your personal information, we have to make sure
that it is you before we can respond. In order to do so, we may ask to see documentation verifying your
identity, which we will discard after verification.
If you would like to designate an authorized agent to exercise your rights for you, please email us from
the email address we have on file for you. If you email us from a different email address, we cannot
determine if the request is coming from you and will not be able to accommodate your request. In your
email, please include the name and email address of your authorized agent.
If you are not happy with our response to a request, you can contact us to resolve the issue. You also
have the right to contact your local data protection or privacy authority at any time.
Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to
mean, we don’t respond to those signals in any particular way.
Where we send your information
We are a Thailand company, but we work with and process data about individuals across the world. To
operate our business, we may send your personal information outside of your state, province, or
country. This data may be subject to the laws of the countries where we send it. When we send your
information across borders, we take steps to protect your information, and we try to only send your
information to countries that have strong data protection laws.
Finally, while we do what we can to protect your information, we may at times be legally required to
disclose your personal information (for example, if we receive a valid court order).
How we protect your information
Our teams work tirelessly to protect your information, and to ensure the security and integrity of our
platform. We also have independent auditors assess the security of our data storage and systems that
process financial information. However, we all know that no method of transmission over the Internet,
and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute
security of your personal information.
How you can reach us
If you would like to ask about, make a request relating to, or complain about how we process your
personal information, you can contact us by email at care@addeve.com, or at one of the addresses
below.
ADDEVE Company Limited
ATTN: Privacy Officer 224/101, Prasertmanookij 29 Road, Jorakhaebua, Ladprao, Bangkok 10230
THAILAND